Best Western Plus Richmond Hill Inn

This was our second stay at this facility. We were so pleased with our first stay that this is our go to hotel. Everyone was unbelievably courteous and helpful with a sincere big smile. The breakfast was just right. A nice assortment to please anyone yet not to pretentious. The girl working the breakfast area, think her name was Christina, kept the whole area plenty full of food and clean. She was very friendly and would ask how our previous day was remembering what we were doing that particular day. She obviously was very sincere in our conversation. She made the time with everyone for the same reason making us feel almost at home. Again everyone and everything was great but Christina was phenomenal. Not sure what you pay her but she's worth a lot more. We'll definitely see you again. Happy holidays to you and your staff.

I would have rated this hotel highly even before the above and beyond service I received after my stay. We chose this hotel for the ease of access on our road trip and allowed dogs. We also have a 5 month old so FL to NC required an overnight stop. I can say it’s a very dog friendly location with a great yard out back to let them run. Also generally a great stay for the value. Fast forward to the day of checkout- I realized I sent an expensive stroller and baby food maker to the hotel instead of our rental. They not only contacted me immediately to let me know of my mistake but they kept my items safe and secure for 2 weeks! I applaud the management team for their communication, honesty, and service. I can’t thank them enough! A stellar management team combined with the generally great hotel makes it a perfect choice.

Great breakfast and the attendant was exceptional. The hotel was quiet and clean.Great location off I-95.Plenty of nearby restaurants.Price was very reasonable.Hotel,in my opinion,is a bit of a hidden gem-on the main drag,yet a little secluded.

Randomly stopped here during a long drive, and needed a break. I saw the high reviews and bit because neither my boyfriend, nor myself had every been to the area before, so I knew nothing of where a good place to stay was. We needed somewhere to recharge, wash our butts, and then get back to driving. Since we had decided to stop unexpectedly, we didn’t want to spend too much money on where we stayed and this place came in below budget! We were very happy with choosing to stay here. It was extremely quite, so we got to sleep in no time. Breakfast included (very tasty continental style), free wifi with no password, fast and friendly check in, check out is at 12 rather than 11am, plenty of places to eat near by (both fast and sit down restaurants), off the main highway, and it was extremely affordable/in our budget while not having to compromise quality. We really enjoyed our stay here, and would do so again if we are ever in the area again.

Check in / out went very well; everything functioned well. Room was clean; frig/freezer worked very well. Beds were comfortable. Quiet area so no street or hall noise. Even received expected package appropriately with the assistance of the front desk. Breakfast was hot and good! Location was very good!